Policies
Articles
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Can I text with you instead of email?
January 11 2022 9:30pmAt this time, we do not support text message communication, we would request that you please email us for assistance. ...
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What is your return policy?
January 11 2022 9:10pmReturns Our policy lasts 90 days, but we do offer a 15 day grace period which increases the return window to 105 days total. If 105 days have gone ...
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Where are you located and where do you ship from?
January 11 2022 9:32pmOur head office is located in Melville, New York. However, we ship from our warehouses located in Texas and California. Our warehouses are not currently configu...
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The tracking says that my order could not be delivered and was returned to sender?
January 11 2022 9:08pmUnfortunately, our policy states that it is your responsibility to ensure you enter a valid postal address for us to mail your order to. The ultimate responsibi...
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I want to cancel/change my order, but it has already shipped.
January 11 2022 9:22pmUnfortunately, your order has already been shipped and we are unable to make any changes to it. You can track your order here If there are items, you do not wis...